Overview

Currently time and money are being wasted wading through the highly valuable information gathered from non-traditional sources such as customer feedback, call center comments, employees emails, fraud investigator’s comments and overall intelligence gathering efforts. In essence, ironic as it may seem, carefully gathered and detailed data is now a liability. Why? Because there is simply too much of it - and this tsunami of information has swamped analysts ability to generate insights that boost the bottom-line.

The issue of information overload is well documented in recent research reports -   and investing in new technologies that help analysts efficiently extract critical business insights from masses of unstructured data will inevitably create a competitive advantage.

To overcome the myriad of problems presented by today’s information overload and to increase overall efficiency and profitability, IxReveal provides the following solutions:

Voice of the Customer
Fraud Analytics
Call Center Analytics
Market Intelligence
Intelligence Analytics

The Problem

Gartner’s recent research paper (How CEO Concerns at Year-End 2005 Should Drive IT Strategies, January 9, 2006) sheds light on companies' changing business priorities. One of the major shifts is the need to find new innovative solutions to address information overload so that managers can focus on critical business decisions and driving day-to-day execution.

CEOs believe in their managers but managers are suffering from receiving too much information from too many sources. A July 2005 survey of CEOs found that 72 percent expect their management teams to be the key factor affecting business success during the next five years.

Aberdeen Research has also provided compelling justification for companies focusing on Customer Intelligence (Customer Intelligence Management: Converting Data to Profits December 2005) and how critical business insight derived from non-traditional sources of information can provide significant financial benefits.

These two recent research reports indicate that business success will be partially driven by the organization’s ability to turn the current information overload situation into a strategic asset. Investing in and implementing new technologies that help the business analyst quickly and efficiently extract critical business insight from unstructured text will be a competitive differentiator.

Solutions based on uReveal are providing these benefits to our customers today.  IxReveal's patented technology provides: