| Analysis |
Back to Top |
| Q. |
Can uReveal analyze e-mails? |
| A. |
Yes. Currently, uReveal can be used to analyze .MSG and .EML formatted documents. |
| Q. |
How are misspellings handled? |
| A. |
Fuzzy logic is incorporated into our analysis process
using our WordNet thesaurus. This allows us to capture misspellings, making our analysis more relevant
and accurate. |
| Q. |
How do you show time trends? |
| A. |
Since every concept is a dimension in uReveal's
unstructured data analytics, time is a dimension that can be created as a concept(s). Time
trending analysis can be generated using these concepts. |
| Q. |
If I delete a concept from the Concept Bank that I
have used in my analysis previously, will I still see that concept in the existing results? |
| A. |
The Concept will still be shown in results that
were generated prior to its deletion. However, the ability to click through on count links, or
the concept itself will not return results. |
| Q. |
What is the difference between Relationship Discovery
Analysis and Concept vs. Concept Analysis? They appear to be the same thing to me. |
| A. |
Concept vs. Concept Analysis is a broad-stroke look at
how selected concepts relate to each other based on the number of times they occur in the data.
Relationship Discovery Analysis adds the ability to adds proximity into the process for more depth. |
| Q. |
Can I run analysis on data that has not been categorized
into folders in my workspace? |
| A. |
In order to run any analysis other than Summarization and
Drilldown, the data must be categorized into folders, and must be part of a workspace that the user has
access to. |
| Q. |
What is the difference between Normalized Score and
Absolute Count in analysis results? |
| A. |
Normalized Score shows the user a percentage value for
the selected concept against the entire block of data. Absolute Count shows the actual Document Count
generated by the concept in the selected analysis. |
| |
| Batch Process |
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| Q. |
If I submit a job, and it shows in process, and something
happens to the server where the application resides such as a power outage, will the jobs restart when
the machine is brought back on line? |
| A. |
If a server loses power while a batch process is running,
the job must be restarted by the user. We do not currently have the capability of resuming a batch
process if there has been a hardware failure of any kind. |
| |
| Browsers |
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| Q. |
Will uReveal work with browsers such as Netscape or Mozilla Firefox? |
| A. |
Microsoft Internet Explorer v 6.0 is a requirement for proper operation of uReveal. |
| |
| Concept Bank |
Back to Top |
| Q. |
How often does uReveal update the concept banks (e.g. names of heads of state, dates) that it uses? |
| A. |
uReveal does not update concept banks independently. This
is reliant upon the user to keep the concept banks relevant and up to date. This can be done as often as
is required. |
| Q. |
How many levels of hierarchy are available? |
| A. |
There is no set number of levels involved with Hierarchy. It is unlimited. |
| Q. |
Can the concept bank be shared? How is that done? |
| A. |
Concept banks can be shared by multiple users by assigning
it to them upon creation, or by sharing the workspace through Workspace Options. |
| Q. |
Why am I getting an error message indicating that some of
my concepts were excluded during an import? |
| A. |
There are invalid symbolics that are not permitted for concepts
on import. If you receive this message, the concepts which have been excluded will be documented in the
Comlog.log, accessible by the administrator. |
| Q. |
How do I determine which concepts were excluded during an import and why? |
| A. |
All concepts that are excluded from an import will be written
to the Comlog.log file. An administrator can view this log to determine what the concepts were, and why they
were excluded. |
| Q. |
If I'm working on an analysis piece, and realize that there is a
concept that I don't currently have in my Concept Bank that I need to add, do I have to go back to the Concept
Bank to add it, or can I add that on the fly from where I am working currently? |
| A. |
The user has the ability to add concepts from anywhere within
the product by clicking on the Concept link at the top of the screen. Once the newly added concept has been
indexed, the user should be able to use that in all analysis. |
| Q. |
Can a concept include a numeric range? |
| A. |
Yes, a numeric range can be used as long as it follows the
proper syntax requirements. We offer online help from within the product that offers recommended
formatting for concepts. |
| Q. |
If the application server does not have Microsoft Office
loaded on it, can I import Concept Banks that are created using Excel? |
| A. |
Yes. As long as they are properly formatted, users are able
to import Concept Banks from Excel even if
Microsoft Office is not loaded on the server. |
| Q. |
Should I archive my current installation prior to performing
an upgrade to a newer version of uReveal? |
| A. |
We strongly recommend that users do archive their installations
as often as possible in order to prevent loss of any work that has been performed in uReveal. This is
especially important when performing an upgrade of the existing uReveal application. The Archive and Restore
process is documented in online help, and in the Administrative User Guide. |
| |
| Data |
Back to Top |
| Q. |
How do I organize my files? |
| A. |
You can use uReveal's Organize feature to automatically
route files into relevant folders. After adding folders with relevant concepts, the user can then
click the Organize link on the data page to categorize data into specified folders. |
| Q. |
How do I create folders? |
| A. |
Click the Add Folder link on the Data page to create new
folders. During this process, you can add unique Concepts to the folder that can be used to automatically
Organize data relevant to these folders. |
| Q. |
What types of files can I ingest into uReveal? |
| A. |
.wpd, .eml, .doc, .htm, .html, .rtf, .ppt, .dll,
.asp, .xls, .pdf, .msg, .xml, .abcd (any ascii text file with any extension provided these are
defined within Tbenviron table), .txt, and Extracts from DB to .txt files. |
| Q. |
What file types are acceptable in uReveal? |
| A. |
.wpd, .eml, .doc, .htm, .html, .rtf, .ppt, .dll,
.asp, .xls, .pdf, .msg, .xml, .abcd (any ascii text file with any extension provided these are
defined within Tbenviron table), .txt, and Extracts from DB to .txt files. |
| Q. |
Why can't I see my data in my folders? |
| A. |
Possible that you do not have permission to that
file. Talk to your local administrator to determine whether this is the case. This could also
be an issue with a missing virtual directory in IIS for the source drive where the data originated. |
| Q. |
Can IxReveal add another button on the Ingest screen for their specific data repository? |
| A. |
Since data ingests are done from within a
specific workspace, no new button is necessary to select the data repository. |
| Q. |
How many Google search responses can be ingested at a time? |
| A. |
uReveal can ingest up to 100 Google or MSN search responses at a time. |
| Q. |
What data types can be ingested – PDF, email, docs, etc.? |
| A. |
.wpd, .eml, .doc, .htm, .html, .rtf, .ppt, .dll,
.asp, .xls, .pdf, .msg, .xml, .abcd (any ascii text file with any extension provided these are
defined within Tbenviron table), .txt, and Extracts from DB to .txt files. |
| Q. |
How can I find out why my files did not upload? |
| A. |
If a data ingest was attempted, and no files were
uploaded, the administrator can pull the Error Log details to determine why it failed. |
| Q. |
What files are required to restore an archived database? |
| A. |
In order to restore an archived database, the
Database Backup and Projects folders need to be copied to the root directory of uReveal on the
machine where the user wants to restore them. |
| Q. |
If I accidentally delete data from a workspace, is there a way to restore it without having to re-ingest? |
| A. |
If the data was accidentally deleted, but has not been purged,
then the user can go to the recycle bin, select the data, and remove it from the recycle bin and place it back
in the workspace. |
| Q. |
Why is it that if I delete data, then try to re-ingest it immediately, I get a message indicating that the data has already been ingested/indexed? |
| A. |
If a user deletes data from a workspace, but does not complete
the process by purging the data from the recycle bin, and from the database, this will happen. In order to
complete the process so that it can be re-ingested, all steps must be followed. |
| Q. |
Why do I only see a handful of documents under my folders in the
data screen. Is there a way to allow me to view more than the five I see currently before having to click 'Next'? |
| A. |
The administrator is able to adjust the display settings for
the interface by making adjustments in the IntelliDB for the individual users. These settings can be
changed in the IX_UserPreferences table by adjusting the Analysis-DataSnap-NoRows field. |
| Q. |
Is it possible to archive a project on one machine and restore it on another one? |
| A. |
Yes. Once an archive is completed, the administrator can
copy the Database Backup and Project folders to another server that has the same build from which the
archive was created loaded on it, and they can restore it there. |
| Q. |
Is there a way for users to back up their data so that nothing gets lost? |
| A. |
Administrators can archive the database at any given
point in order to protect the data from loss or corruption. |
| Q. |
Does uReveal have the capability of archiving individual workspaces or users data? |
| A. |
The archive feature in uReveal does not focus on a single
user or workspace, but archives the entire database on a particular server. It does not target archiving
to a single user or workspace. |
| |
| Hardware & Software |
Back to Top |
| Q. |
On what platform or code is uReveal based? |
| A. |
ASP, ASPNET, C++, C#, VB 6.0 |
| Q. |
What components are necessary to run uReveal? |
| A. |
Microsoft Windows Server 2003, Microsoft
Internet Explorer v. 6.0 or higher, Microsoft SQL Server 2000 SE, .NET Framework 1.1. |
| Q. |
How much space does uReveal take up on a drive? |
| A. |
This can vary depending on the type of installation
required for a specific implementation, as well as the size of the database that is being utilized. |
| Q. |
What are the supported platforms? |
| A. |
uReveal has been optimized for the following Operating
Systems: Windows 2000 Server or Windows Server 2003. These are the supported platforms. |
| Q. |
What are the system requirements to run uReveal? |
| A. |
Dual Xeon 3.0 GHz CPU (2 MB Cache), 2 GB RAM ideal,
minimum 500 MB, 2 RAID Controllers (128/256 MB Cache) w/minimum of 3 physical channels, CD ROM
Drive, Dual Giga Bit NIC. |
| Q. |
How many processors are needed for my implementation? |
| A. |
We recommend that a Dual Xeon 3.0 GHz CPU (2 MB Cache)
for proper utilization of uReveal. |
| |
| Install |
Back to Top |
| Q. |
Is Microsoft Office required in order to use uReveal? |
| A. |
No. |
| Q. |
I encountered errors during the upgrade to 4.2 indicating that
IXService was unable to log on as IxRevealServiceAcct with the currently configured password due to an unknown
user name or bad password. Why? |
| A. |
There have been changes made to the installation process for uReveal
4.2 that require some pre-installation set-up. In this particular instance, IxService is attempting to login as the
local user “ixrevealserviceacct” with a bad password. This password is entered during the setup of uReveal and must
match the password for that username on the local computer, in the case of a local install of uReveal. To fix this,
go to Computer Management -> Local Users and Groups -> Users and find the “ixrevealserviceacct”. Right click
on it and click Set Password, enter a new password, then navigate lower in Computer Management and open Services and
Applications -> click Services and find the Ixservice. Right click on IxService, click Properties, and select the
Log on tab and verify that the local “ixrevealserviceacct” is entered under “Log On As: This account” and enter the
new password you entered above, and then enter it again to verify. Click back to the General tab and click Start to
attempt to start the service. If the passwords match, it should start. You can also check the Security event log on
the computer for logon success. |
| Q. |
What are the database permissions in SQL server that are required for
the IxRevealUsers group and the IxRevealServiceAcct user? |
| A. |
For the IxRevealUsers group and IxRevealServiceAcct user, they
should have DB Owner and public role for the IntelliDB. |
| |
| Job Status |
Back to Top |
| Q. |
Why am I seeing jobs queued up in Job Status but they are not running? |
| A. |
In most instances, when this behavior is noted, it is one of two
issues. First, it could be as simple as IxService not being started. Starting the service will trigger the batch
jobs. It could also be a permissions issue for the user. |
| Q. |
I am logged in as an individual user on a server that has several
other users working on it simultaneously. I submitted a concept import and it has been queued up for several
minutes and has not started. What could cause this? |
| A. |
In an environment with multiple users, it is possible that you
could submit a job that may be queued up while it waits for another job to complete for another user. If you
see a job pending for too long, contact your administrator to determine why. |
| Q. |
I am logged in as an individual user on a server that has
several other users working on it simultaneously. I submitted a data ingest (Data Access) and it has been
queued up for several minutes and has not started. What could cause this? |
| A. |
In an environment with multiple users, it is possible that you
could submit a job that may be queued up while it waits for another job to complete for another user. If you
see a job pending for too long, contact your administrator to determine why. |
| |
| Learn |
Back to Top |
| Q. |
Do I have to run Learning on my data? |
| A. |
If you have an existing concept bank or ontology, it is
not necessary to run Learning against data. Learning gives users the ability to identify new concepts
that may improve their analysis by adding additional detail. |
| Q. |
What do the settings that default in Learning do and how do they work? |
| A. |
The default setting for Learning algorithm generates
themes/exceptions based on predefined weightage to grammar, sampling %, and regional weights. |
| Q. |
If I want to change the defaults to adjust my Learning
results, what values should I use? |
| A. |
Recommended settings are available in our User Guide and
through online help by clicking on the "?" icon on the learning screen. |
| Q. |
What is the easiest way for me to get value out of my documents? |
| A. |
If you are beginning a new project with no preconceived
concept banks, once the data has been ingested into uReveal, the best way to get value from the documents
is to run a Learning analysis to generate concepts to begin the process. |
| Q. |
What do the different document type selections in learning do,
and how do I know which to choose? |
| A. |
These different choices apply logic to the learning process
based on general assumptions about the formats used in these options. The selections are clearly defined
in the interface. The user selects the option that best represents their data. |
| Q. |
How do I edit my results in learning to include only
those concepts that I want to add to my Concept Bank? |
| A. |
Within the interface, they are able to edit learning results
to remove those concepts that they do not wish to use. They can also export the results to Excel or CSV and
edit them outside of our interface. |
| Q. |
What happens if I submit a Learn but fail to make the correct
selection for the data type? Will this have an impact on the results? |
| A. |
Yes. Any adjustment to the settings for learning will
ultimately
impact the learning results. If the user does not make the correct selections, the desired results may not be returned. |
| |
| Misc |
Back to Top |
| Q. |
How much data can uReveal handle? |
| A. |
This depends on the size and type of data that the user is
trying to analyze. We do not limit the amount of data that is ingested into the system, but the larger
the block is, the more processing time that is required. |
| Q. |
What is IIS? |
| A. |
IIS stands for "Internet Information Services"
and is Microsoft's web server product. Large enterprises usually have only one whole box, or multiple
boxes, that are dedicated web servers, running IIS and no other software. |
| Q. |
Does uReveal crawl websites? |
| A. |
No, uReveal does not crawl websites at this time. |
| Q. |
Are the ingested Google search results cached? |
| A. |
Yes, the results of queries on search engines are cached. |
| Q. |
What languages can be analyzed? |
| A. |
Currently, only English can be analyzed in uReveal. |
| Q. |
Are any languages other than English being considered for ingestion? |
| A. |
Yes, we are researching several languages and the process
of incorporating them into our analytical capabilities. Currently, French, German, Spanish, and Italian
are on the roadmap for future implementation. |
| Q. |
If so, is Cyrillic one of those? |
| A. |
Cyrillic is not part of the current roadmap. |
| Q. |
How do you recognize negation? |
| A. |
We can incorporate concept prefixes into the Concept Bank
dealing with the negatives for every concept where these are applied. |
| Q. |
Is uReveal certified? If so by whom? |
| A. |
uReveal is not currently certified. This is an ongoing
process both with regard to environment and security/architecture certification for government agencies. |
| Q. |
Is uReveal Section 508 compliant? Do you have a VPAT
(Voluntary Product Accessibility Template) document for this? |
| A. |
uReveal is Section 508 compliant. We do not currently have
a VPAT document for this. |
| Q. |
What does .NET compliant mean? |
| A. |
The uReveal application uses .NET framework extensively. |
| Q. |
What databases can you work with? |
| A. |
SQL Server 2000 Enterprise Edition with SP3 and Hot fix 818
(Microsoft Knowledge Base #KB815495) or higher. SQL Server 2005 Standard and Enterprise Editions. |
| Q. |
How do you handle roles, privileges, and security within uReveal? |
| A. |
The administrator has the ability to assign roles and
privileges for individual users within the product on an as needed basis. |
| Q. |
Can your product work within a J2EE environment and if so, how? |
| A. |
uReveal application is not a J2EE based application. The
web services can be exposed for interacting with another J2EE application. |
| |
| Organize |
Back to Top |
| Q. |
What are the benefits of using uReveal's Organize feature to organize my data? |
| A. |
Organizing data allows users to effectively manage data. It allows
users to automatically place relevant data into their respective folders, allowing for more refined analysis for
the project on which you are working. |
| |
| Pop-Up Blockers |
Back to Top |
| Q. |
Will pop-up blockers and other security filters have any impact
on processes that run in uReveal? |
| A. |
Yes. These features should be disabled when working with uReveal. |
| |
| Share Data |
Back to Top |
| Q. |
If I am sharing data with another workspace under the same user,
and data is deleted from that workspace, does it delete it from mine as well? |
| A. |
No. If the option to Share Data has been selected, this acts as
more of a copy feature than an actual share. So, any manipulation of data in the target workspace on shared
data will not be reflected in the source workspace. |
| |
| Share Workspace |
Back to Top |
| Q. |
If I am sharing a workspace, and something is deleted in the shared
environment, will it also be deleted from my workspace? |
| A. |
If the user is sharing a workspace, then any modifications to
the data will be reflected in both the target and the source workspaces. |
| |
| Software Upgrade |
Back to Top |
| Q. |
If I have an existing build, and I upgrade to the latest software version,
will I be required to re-do all of the work that was already in the system? |
| A. |
uReveal upgrades should not impact any existing work that has been performed. |
| |
| Taxonomy |
Back to Top |
| Q. |
Can I import my organization's taxonomy or ontology? |
| A. |
Yes. The Ontology feature in uReveal allows users to bring
these into the system, manipulate them, and add them to the Concept Bank for analysis. |
| Q. |
What are OWL and DAML formats? |
| A. |
These are ontology formats. uReveal can load ontologies into
the system, and generate concepts that can be imported into a Concept Bank. |
